Client video feedback that does not lose the note
Client video feedback in Tasked stays on the frame or the line that was clicked. A review link opens at that point, not at the start of the file. A watcher on the task is updated when the note changes. A change request from the door returns to the stage with an owner, without copying it from email.
A note on the frame or the line
Click the frame in the player or a line of text. The comment stays on the item. The crew sees it without hunting a thread. A link can jump straight to that point.
The same player opens video, a still and a PDF. A note on the difference between two uploads of the same file stays on the item the way a frame note does. A release version is a named cut. You compare it the same way you compare two uploads.
In the studio review room the mark can name a frame at the source frame rate, including 23.976 and 29.97. In the client portal the same idea is a second, shown as hours, minutes and seconds next to the text. Both notes land in the task thread. The editor does not retype them.
A link that opens in the right place
A review link carries the frame or the line. Whoever opens it lands on that point. You can revoke the link without touching the rest of the work.
The client gets a door that expires. They see the item you sent, not the internal board. A door is a code, a link, a phone number that receives a one-time code, or an email. It expires after 30 days unless the studio sets another number, and revocation takes effect immediately.
The credential is stored only as a hash. There is no button to show it again. A lost code means a new door. Notes already written stay on the task, because they belong to the work, not to the link.
A change request that returns to the stage
When a client writes on a frame or a line and asks for a change, a task opens on that stage with an owner. The crew sees the text as it was written.
A change request from the portal must say what should change. The page refuses an empty one before it is sent. The note can be up to 4,000 characters, and it can carry an attachment when a sentence is not enough.
The decision is written as a row marked as coming from the portal. The workflow engine moves the task by the board's own rules. If the board refuses the move, the client is told that the studio needs to look at this one, and the studio sees it in the feed.
Watchers, the thread, and what the crew sees
A watcher on the task is updated when the note changes or the status moves. You do not copy people onto every item. A person who asked to follow one cut is not paged for every other cut on the board.
The studio thread shows the same note with its time or its line in front of it. The review room can turn that comment into a task with an owner and a due date, so a sentence on a frame becomes a line on the board.
Notifications use the same path as a decision. The person assigned to the task hears that the client wrote, without anybody forwarding an email.
Stills, PDFs, and two versions of the same file
Feedback is not only a moving picture. A still and a PDF open in the same player, and a mark on a page or a pixel stays on that item. The client does not learn a second tool to proof a key visual.
When a new upload of the same asset arrives, it becomes the next version rather than a second file with a similar name. Notes from the older version can be carried forward. A note whose moment falls past the end of the new version is flagged rather than carried silently.
A named release version is the cut you mean when you say 'the one we sent on Thursday'. Comparing two of those is the same gesture as comparing two uploads: the difference sits on the item, and the note stays there.
What the client sees, and what they do not
The client watches a preview rendition in the browser, on a phone or a desktop, with nothing to install. The master file is never served on the preview path. Downloading it is a separate permission on the door.
Until the preview is ready the page says why: still loading, still being made, or held while the malware scan has not cleared the file. A caption track rides along once the cut is ready.
Around the player the client sees only what was sent through their door: the item, its status in six plain words, and the thread. Stages collapse into intake, in progress, waiting for you, revising, delivered and on hold, so a client never reads the studio's internal stage names.
Questions that keep coming up
- Does the client need an account to comment
- No. The door is a link that expires. There is no sign-up and no seat.
- What does a review link open
- The frame or the line the link carries. Not the start of the file.
- Where does the crew see the note
- On the task and the stage. A watcher who asked for it is updated when it changes.
- Can we comment on a still or a PDF
- Yes. The same player opens video, a still and a PDF, and the note stays on the item.
- Are the client's marks frame-accurate
- In the portal a note marks a second. Frame-accurate marks at the source frame rate are made in the studio's review room. Both land in the same task thread.